Amazon: Waking up with Alexa

Image copyright Chris Roth (Own work) [CC BY-SA 3.0], via Wikimedia Commons

According to Bloomberg , an Amazon fulfillment center in Ohio experienced a three-hour outage on Friday evening. Amazon Locker counters also stopped working, customers were temporarily unable to make returns and had trouble making payments, and certain desktop, laptop and mobile apps stopped working.

The outage was so broad that over 30,000 full and part-time employees went home early, noting that they had a huge backlog due to the downtime.

In the meantime, many people are speculating that the outage was orchestrated by bad behavior at the facility. Employees who reported misconduct after Amazon punished them for it reportedly had their hours cut. In addition, around a third of the company’s workers unionised in 2017.

Following the nationwide outage on Sunday morning, Amazon claimed that the problem had been resolved and apologized. “Our team is looking into reports of performance issues for some of our services this weekend and is focused on getting the matter resolved,” the company said in a statement.

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